They are often responsible for the management of services and processes that support the core business. They ensure the safety of all the staff and guests within the boundaries of the establishment, and they are also responsible for improving energy efficiencies and reducing operating costs. They protect the integrity of the building through maintenance of: Building structures (including walls, ceilings and floors); aircons, heating and cooling plants; water and sewage facilities; furniture, fixtures and equipment; electricity; alarms; space management; procurement and so much more. It’s a huge responsibility for any hotel, and having the right team in place ensures that things run smoothly.
In some cases, maintenance departments will outsource certain functions to third-party specialists or experts, however, it is still the role of the Maintenance Manager to oversee the operations of third-party suppliers.
Hotels are becoming more eco-friendly and this is being driven by maintenance departments who are seeking more energy efficient procedures and equipment, as well as best practises. Because many of the energy saving resources need to be altered or installed by maintenance teams, they are coming up with new and innovative ways to reduce costs and improve efficiencies every year.
How are hotels saving energy and resources the green way?
General building and public areas:
In the Kitchen
Qualifications and skills for working in a hotel maintenance department
Any maintenance team member from an apprentice to the manager in charge needs to have a suitable qualification in an appropriate engineering field. They also need a hospitality qualification to truly understand the hotel business and the needs of guests and staff onsite. This, coupled with plenty of work experience will make them employable both locally and internationally, opening up many doors for travel or work in all types of hospitality establishments (casino’s, game lodges, cruise liners, resorts etc.)
Successful maintenance staff have the following skills:
- Project management skills
- Research skills coupled with excellent IT skills
- Procurement and negotiating skills
- Time management and multi-tasking skills
- A flexible and innovative approach to work
- Problem-solving skills
The role of the maintenance department is a 24 hour, vitally important function of any hotel establishment. Having the right people with the technical know-how as well as the grace and hospitality to assist any guest makes for a maintenance super-star.